FAQ

Kyela Teas' Referral Number System

Kyela Teas' reputation for the world's finest and rarest Darjeelings continues to spread by word of mouth.

Since the very beginning, news of the Kyela Teas Catalogue has spread by word of mouth without publicity. Our reputation has created a worldwide client network of Darjeeling enthusiasts. To continue this oral tradition we have installed a simple numbering system that rewards our regular clients and introduces our fine Darjeelings to more tea drinkers.

What is your referral number?

When you receive email from Kyela Teas you will find a clearly marked referral number. This number lets us identify you or your contacts as we receive orders or correspondence.

How to use your referral number

When you receive email from Kyela Teas simply forward them to a few friends and fellow tea drinkers. Your forwarded email contains your referral number. Tell your contacts to quote your referral number. This way we can reward the clients that introduce Kyela Teas to more Darjeeling drinkers.

Rewards for our regular clients

The referral number also gives Kyela Teas the opportunity to reward our regular clients with specials and reduced prices.

Terms of Service

Disclaimer

The teas in the Kyela Teas Catalogue do not all come through the usual channels, some care should be taken during preparation due to the very occasional presence of small rocks, splinters of tea chest, or twigs.

Payment

Prices are in U.S. or Canadian funds. Additional fees for Shipping and Packaging are explained in the Shipping section below.

Payment Without Credit Card

Payment by:

• International Postal Money Order(*International*)
• Certified Cheque
• Money Order (From Western Union, Safeway Etc.)

All payments made out to: Kyela Teas

Teas will be shipped within 2 working days. Payment by personal, or non-certified cheque, requires 10 working days to clear before teas can be shipped.

ABSOLUTELY NO CASH PAYMENT

Shipping and Handling

• All teas will be sent 1st CLASS AIRMAIL.
• Prices below cover all Shipping and Packaging.
• All teas are packed in high quality, re-sealable bags ideal for storage.
• Fees are in U.S. and Canadian funds.

Guarantee

We guarantee your unconditional satisfaction Since word-of-mouth is our most important advertising, we want you to be completely happy with anything you buy from us. We even let you think about it for up to 30 days. If, for whatever reason you are not completely satisfied, just follow our simple Return Policy to get a refund or exchange. We will gladly refund the shipping cost if the return is a result of our error. And yes, this guarantee covers the teas as well. If you do not like the flavor of a particular tea, you may return the opened bag for a refund of what is left over. Please be kind though: If at all possible, take advantage of our sample sizes, before buying a large amount of a tea you have not tried from us.

Return Policy!

To return an item within 30 days of purchase, simply indicate the reason for your return on your invoice, include it with your return and wrap the package securely. For your protection, we recommend that you use UPS or Insured Parcel Post.

If you do not have your invoice copy, please indicate your name, address, order number and reason for the return on a separate piece of paper. Send the return to:

Kyela Teas
4057 Esplanade
Montreal, Quebec
H2W 1S9
Canada

Your Privacy, Confidentiality

We consider all information about our customers, their orders and the products they purchase or inquire about to be personal and confidential. We respect the right to privacy and therefore, we will not disclose or sell any personal information to any outside organization -- Period, no ifs, ands or buts.

Kyela Teas only requests the following personal information:

• Customer name
• Billing address
• Shipping address (if applicable)
• Phone/Fax numbers
• E-mail address
• Credit card number (for orders only)
• Expiration date of credit card

This information will be used internally for:

• Processing customer orders
• Informing customers of order status or order questions
• Informing customers of product updates

You can at any time opt out of receiving product updates from Kyela Teas or request your individual information Kyeala Teas has collected from you by e-mailing us at privacy@kyelateas.com. One of our representatives will contact you to verify your identity.